Hi Friends ….!
Last week I was invited at PERF India Institute of Management,
Ahamedabad as an Expert Speaker. It was a seminar on ‘Understanding Consumers
through Management Games’. There were participants from various
backgrounds and with varying experience at different capacity. Few of them were
entrepreneurs of Ahmedabad, some of the participants were from the reputed
organizations like, Sintex Industries Limited, Task Staffing Solutions Pvt
Ltd, Cadila Pharmaceuticals Ltd., Dr. Reddy's Laboratories Ltd., and management
students from different institutes of Ahmedabad.It was incredible experience
for me. I have been part of many such programs but this was special as my role
was of an expert.
I had planned the program in to two parts. The first, I started with the
practical examples (of cricketers, kitchen of Gujaratis, male-female
involvements, milk-man, and use of two-wheelers). I also covered some facts
about Indian market, why study consumers?, changing Indian Consumers (the
shopping habits of young and old, shifting spending patterns, consumers’
expectations, lifestyle, changing attitude, increased rural prosperity,
changing role of women, consumers’ trait in larger cities), and current
business trends. With these all discussions, I established a perfect platform
to play a management game ‘Shopping Trip’ which was the second part. It was a
simple game I have devised that helps understanding consumers’ psychology. This
game is very helpful to retail store manager, corporate consultants, business
entrepreneurs, sales professionals, management teachers and students.
Participants enjoyed the game a lot along with gaining many aspects of
consumer shopping behavior. The participants’ interactions and involvement made
quite interesting for me and value adding experience.
Please feel free to give your feedback.
hai.. knownig customer behaviour and thier shooping moods is very importent in retails indusrty. how we can classify them as importent , based on thier shoping moods. some of them are visiting our store becuse they need to some thing to buy.. other might be just for a window shopping, or just treat thier shopping as a thoraphy for refresh thier present mood or some other are belong in shopaholic catagery, so here sucesses of a sale man depends, how he can understant thses customer..
ReplyDeleteI think Management Games is The Best way to make students understand about consumer & Market.
ReplyDeleteEvem i m interested to know more about these games.
Thank you.
sd
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